Privacy policy

Effective Date: 01-06-2025

This Privacy Policy describes how The Manor ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website www.themanor.ae (the “Site”).

1. Information We Collect

When you visit The Manor, we collect certain information to provide and improve our services:

a. Personal Information You Provide:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment details (processed securely via our payment providers)
  • Custom order preferences or messages

b. Automatic Information:

When you browse our site, we automatically receive information such as:

  • IP address
  • Device type and browser
  • Referring website
  • Pages viewed and time spent
  • Cookies and tracking data

2. How We Use Your Information

  • We use the information collected for:
  • Processing your orders and payments
  • Providing order confirmation, shipping, and delivery updates
  • Customizing and fulfilling personalized lampshade orders
  • Improving website experience and product offerings
  • Responding to customer inquiries and support requests
  • Marketing (only if you opt in to receive emails)

3. Sharing Your Information

The Manor does not sell or rent your personal information.

We only share it with trusted third parties necessary to operate our business:

  • Payment gateways 
  • Shipping partners
  • Analytics tools (e.g., Google Analytics)
  • Shopify platform, which powers our store

Each provider has its own privacy policies and adheres to data protection practices.

4. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information
  • Request deletion of your data
  • Withdraw consent to marketing communications
  • Lodge a complaint with a data protection authority

Contact us anytime at contact@themanor.ae for such requests.

5. Data Security

The Manor implements secure practices to protect your personal information. This includes HTTPS encryption, secure payment processing, and restricted access to customer data.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies to:

  • Remember your preferences
  • Understand browsing behavior
  • Improve website performance

You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our site may contain links to third-party websites (e.g., Instagram). The Manor is not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For questions about our privacy practices or your personal information, contact us at:

contact@themanor.ae